At SODAQ we value your privacy highly. That’s why we handle your personal information with the utmost care. Personal information we collect is carefully processed and secured. We are fully compliant with the laws and regulations relating to the protection of personal data, including the General Data Protection Regulation (GDPR).
We utilize top-notch security procedures in order to prevent unauthorized access to this data.
As part of our service provision, we collect and store certain personal information. This applies if you do business with us. This involves data such as contact information. We use this information to communicate with you. Your information will not be shared with third parties. When filling out a form on our website or applying for support, you are requested to provide us with the following information:
- Full name
We’d like to get back to you about your question. That’s why we’d be glad to know your name.
If we know what company or organization you represent, we can get you in touch with the right colleague or partner. When working with us, you will get an account manager specialized in your field of work.
- Email address
We need your email address so we can digitally send you the requested information.
- Phone number
You have the choice to provide us with your phone number. If you want us to call you back, please leave your phone number.
You can visit our website anonymously. SODAQ does not collect names or other information relating to the identity of visitors to this website. Statistical information for improving our website (such as number of visitors, search behavior, popular topics and navigation style) is collected. To this end, we use the IP address of your computer. This is a number automatically assigned to your computer when you access the internet. We do not link these IP addresses to identifiable information. In case you want to know more about our solutions, and provide us with your personal information, this data is stored and used to give you the best possible service.
Customer Portal, dashboards and devices
Our online client portal and customer dashboards are exclusively available to customers of SODAQ. To access this portal or dashboards, you need to log in with your organization’s license number or name and password. In our portal you will find the unique information associated with your devices and services. We can see which organization has logged in to the online portal, but only see the name of the admin user you have chosen, not any names or functions of users or visitors. We do not register names of users nor do we enable our customers to register addresses of users in the devices or dashboards. Our customers are responsible for their own activities in relation to the devices we allow them to track and trace. Unless specifically designed for it, the devices are intended for tracking animals or assets, not persons. In case of emergency devices for persons, we do not register which person is using a device nor do we store any PII. The responsibility for use and relation to privacy is passed on to our customer. SODAQ fully complies with the GDPR and other privacy responsibilities. The only information SODAQ is sporadically registering concerning devices and locations is whether they are connected to NB-IoT or LTE-M and respective bandwidths. We use this information to improve our devices and to potentially inform providers whether their bandwidths are working. When we register this we do not collect or store any other information as to who owns or uses the device. We only register this information from devices using our standard provided basic dashboard functionality.
Through our news articles on our website and posted on social media, we keep you informed about new developments, products and services. You can (un)follow us on social media but not register for newsletters, we do not maintain a newsletter database with your information. Our marketing department regularly posts updates on our social media outlets, including LinkedIn, Twitter and Facebook. Included in these posts may be photos and videos in which people are recognizable. When photos are taken or videos are shot, we always announce they will be used for marketing ends, and we ask for permission. If you find yourself in one or more of these photos or videos, and would rather not be in them, please let us know immediately. We will remove you from the post(s) in question.
SODAQ reserves the right to amend this privacy statement at any time. Every change will be compliant with the applicable laws and regulations relating to privacy.